🌟 The stars of the season - come see why! 🌟
Northern Lights In Focus - Cruise Guests
Here you’ll find answers to the most common questions about our tours, booking and what to expect when traveling with Blue Puffin.
1. What time do the tours start and finish?
The exact departure and return times are shown on the booking confirmation that you get when you purchase a ticket 💙
2. Where is the meeting point for the tours?
It depends on the tour and location, but don’t worry, all the detailed instructions will be sent to you by email before your tour begins! 💙
👉 In Tromsø:
• Cruise guests: Your ship will dock at Breivika Port. From the gangway, you’ll follow a straight path, and at the end, you will see our minibus and guide waiting for you, holding a Blue Puffin sign.
* Please note: we pick up guests at Breivika Port only on specific days. Make sure to check the booking page to see if the tour you’d like to join is marked as cruise-friendly.
• Non-cruise guests: We meet right in the city centre, in front of the Scandic Ishavshotel.
👉 At the North Cape (Honningsvåg):
We meet right at the harbor, in front of the tourist information (not inside), next to the blue sign that says Meeting Point. Easy and convenient! The harbor in Honningsvåg is very small and simple to navigate, so we’re confident you’ll find us without any trouble.
For both locations, your Blue Puffin guide will be waiting for you 15 minutes before departure to make sure everything runs smoothly. 🐧✨
3. What happens if my cruise ship is delayed or if tendering is required, instead of docking directly?
No worries, we’ve got you covered! ✨
All our tours, both in Tromsø and at the North Cape, are carefully aligned with your cruise ship’s schedule.
👉 If your ship is tendering, we will slightly postpone the departure to make sure everyone can comfortably join.
👉 If your ship experiences a minor delay, we’ll adjust the tour departure time accordingly. We’ll get in touch with you by email or phone, so please make sure we have your correct contact details and keep an eye on your messages on the day of the tour.
4. Is it possible to pay cash on the spot?
No, we only accept online payments in the local currency (Norwegian Kroner, NOK). This way, your booking is confirmed and secured in advance, and you can simply relax and enjoy your tour without worrying about payments on the day. 💙
5. What is the cancellation policy?
We know travel plans can change, that’s why we offer a flexible cancellation policy, so you can book with confidence. 💙
👉 Standard policy (for all tours):
• Up to 7 days before departure: Full refund (minus 3% to cover transaction costs).
• 7 days to 24 hours before departure: 20% cancellation fee.
• Within 24 hours or no-show: No refund.
👉 For cruise ship guests:
If your ship cannot make port, we retain only 10% of the tour cost to cover part of our operational expenses; the rest will be refunded to you.
Your peace of mind matters to us, and we want you to feel safe booking your Arctic adventure with Blue Puffin. 🌊✨
For more details, please visit our website at blue-puffin.com (Terms and Conditions section).
6. Is the North Cape Visitor Centre included in the price?
Yes, the entrance to the North Cape Visitor Centre is included in the tour price. 💙
This means you’ll have access to the visitor hall with its exhibitions, the panoramic cinema, chapel, café, and shop, as well as the famous North Cape Globe outside.
7. What is the capacity of the buses?
Group size depends on the tour, but in every case, we make sure the experience is well-organised, friendly, and enjoyable. 💙
👉 Tromsø tours (daytime & Northern Lights):
You will travel in a comfortable minibus with about 14-18 guests.
👉 North Cape tours:
Depending on the tour you book, you may travel in a coach (up to 49 seats) or in a minibus (14-18 guests).
***And just a little note from us: don’t be scared of the big bus! That’s actually where Blue Puffin began, and where we built our strong reputation. Many of the kind words and glowing reviews we’ve received over the years come from guests who joined us on the coach.
We get it, a minibus might sound more cozy (and it is, in its own way), but the big bus tours are just as warm, lively, and full of stories. At the end of the day, it’s not really about the size of the bus - it’s about the guide, the atmosphere, and the magic of the North Cape. And that, we promise, you’ll get every time. 😉
8. In which language are the tours conducted?
We want everyone to feel included and comfortable during our tours. 💙
👉 Depending on the guest mix on a particular tour, it will be conducted either:
• entirely in English
• entirely in German
• or bilingual in English and German.
👉 Spanish is also possible, depending on both the number of Spanish-speaking guests and the availability of a Spanish-speaking guide on that specific day.
Not the feathered kind — the human ones. The people welcoming you, planning tours, telling stories, driving buses, answering emails, and making sure you feel at home in the Arctic.
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Moments we keep close to heart — and share with you
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A collection of letters that we hold close & dear to our hearts...
