🌟 The stars of the season - come see why! 🌟
Northern Lights In Focus - Cruise Guests
Here you’ll find answers to the most common questions about our tours, booking and what to expect when traveling with Blue Puffin.
1. What time do the tours start and finish?
The exact departure and return times are shown on the booking confirmation that you get when you purchase a ticket 💙
2. Where is the meeting point for the tours?
It depends on the tour and location, but don’t worry, all the detailed instructions will be sent to you by email before your tour begins! 💙
👉 In Tromsø:
• Cruise guests: Your ship will dock at Breivika Port. From the gangway, you’ll follow a straight path, and at the end, you will see our minibus and guide waiting for you, holding a Blue Puffin sign.
* Please note: we pick up guests at Breivika Port only on specific days. Make sure to check the booking page to see if the tour you’d like to join is marked as cruise-friendly.
• Non-cruise guests: We meet right in the city centre, in front of the Scandic Ishavshotel.
👉 At the North Cape (Honningsvåg):
We meet right at the harbor, in front of the tourist information (not inside), next to the blue sign that says Meeting Point. Easy and convenient! The harbor in Honningsvåg is very small and simple to navigate, so we’re confident you’ll find us without any trouble.
For both locations, your Blue Puffin guide will be waiting for you 15 minutes before departure to make sure everything runs smoothly. 🐧✨
3. What happens if my cruise ship is delayed or if tendering is required, instead of docking directly?
No worries, we’ve got you covered! ✨
All our tours, both in Tromsø and at the North Cape, are carefully aligned with your cruise ship’s schedule.
👉 If your ship is tendering, we will slightly postpone the departure to make sure everyone can comfortably join.
👉 If your ship experiences a minor delay, we’ll adjust the tour departure time accordingly. We’ll get in touch with you by email or phone, so please make sure we have your correct contact details and keep an eye on your messages on the day of the tour.
4. Is it possible to pay cash on the spot?
No, we only accept online payments in the local currency (Norwegian Kroner, NOK). This way, your booking is confirmed and secured in advance, and you can simply relax and enjoy your tour without worrying about payments on the day. 💙
5. What is the cancellation policy?
We know travel plans can change, that’s why we offer a flexible cancellation policy, so you can book with confidence. 💙
👉 Standard policy (for all tours):
• Up to 7 days before departure: Full refund (minus 3% to cover transaction costs).
• 7 days to 24 hours before departure: 20% cancellation fee.
• Within 24 hours or no-show: No refund.
👉 For cruise ship guests:
If your ship cannot make port, we retain only 10% of the tour cost to cover part of our operational expenses; the rest will be refunded to you.
Your peace of mind matters to us, and we want you to feel safe booking your Arctic adventure with Blue Puffin. 🌊✨
For more details, please visit our website at blue-puffin.com (Terms and Conditions section).
6. Is the North Cape Visitor Centre included in the price?
Yes, the entrance to the North Cape Visitor Centre is included in the tour price. 💙
This means you’ll have access to the visitor hall with its exhibitions, the panoramic cinema, chapel, café, and shop, as well as the famous North Cape Globe outside.
7. What is the capacity of the buses?
Group size depends on the tour, but in every case, we make sure the experience is well-organised, friendly, and enjoyable. 💙
👉 Tromsø tours (daytime & Northern Lights):
You will travel in a comfortable minibus with about 14-18 guests.
👉 North Cape tours:
Depending on the tour you book, you may travel in a coach (up to 49 seats) or in a minibus (14-18 guests).
***And just a little note from us: don’t be scared of the big bus! That’s actually where Blue Puffin began, and where we built our strong reputation. Many of the kind words and glowing reviews we’ve received over the years come from guests who joined us on the coach.
We get it, a minibus might sound more cozy (and it is, in its own way), but the big bus tours are just as warm, lively, and full of stories. At the end of the day, it’s not really about the size of the bus - it’s about the guide, the atmosphere, and the magic of the North Cape. And that, we promise, you’ll get every time. 😉
8. In which language are the tours conducted?
We want everyone to feel included and comfortable during our tours. 💙
👉 Depending on the guest mix on a particular tour, it will be conducted either:
• entirely in English
• entirely in German
• or bilingual in English and German.
👉 Spanish is also possible, depending on both the number of Spanish-speaking guests and the availability of a Spanish-speaking guide on that specific day.
Not the feathered kind — the human ones. The people welcoming you, planning tours, telling stories, driving buses, answering emails, and making sure you feel at home in the Arctic.
The Mamma Puffin
Monika is bold enough to dream beyond the horizon and stubborn enough to make it real. She built Blue Puffin from the ground up by living every role, from the driver’s seat to the guide’s microphone. Chaos may swirl around her, but she is the anchor of it all — the steady hand that holds the team together. Her children, born under the northern skies, grow up in the same rhythm: outdoors in any weather and knowing nature like a second language. Monika is Mamma Puffin: fire and foundation, storm and safe harbor, the heart that keeps this Arctic family flying.
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Forest Fairy Kirstin
With empathy as her compass and nature as her ally, Kirstin invites guests to slow down, breathe, and notice. Time with her feels less like a tour and more like meeting the Arctic’s soul: subtle, magical, unforgettable. There’s something elfin about her too. Sometimes we suspect she really does have hidden wings, moving lightly through the wilderness and landing softly where people need her most.
Valkyrie of the North
Linda is pure northern fire — bold, loud, and wildly alive. She doesn’t just guide tours, she electrifies them. Her humor and laughter are contagious enough to chase away even the grumpiest Arctic weather. She can turn silence into song, cold nights into warm stories, and strangers into family — all before dessert. And while her energy could power all Tromsø if the electricity went out, beneath the fire lies a gentleness that makes everyone feel truly seen.
Harbor of Warmth
There’s something about Laura that feels like standing by a still fjord: peaceful, grounding and deeply alive. Known by everyone on the island of Magerøya, she seems to guard the quiet beauty of the Arctic itself. She has the gift of turning small encounters — a bird’s song, the sparkle of a stone, a shared smile — into memories you carry forever. With her gentle presence, the North is not just seen, but felt.
Honey-Voice of the North
With Blue Puffin since the very beginning, Michelle is pure radiance on two feet. A professional guide with 15 years of experience from South America, she was simply born to mingle and connect. Her laughter rings out like music, her voice on the mic is as sweet as honey sliding over warm bread, and her energy can brighten even the cloudiest Arctic day. Her gift for people is like no other — she turns every tour into happiness on wheels. We all need a Michelle in our lives.
The Calm Comet
Joan is part scientist, part storyteller, and entirely at ease under the stars. He can explain the northern lights in simple words, then make everyone laugh before they realize they’ve just learned physics. Guests love his mix of calm guidance and surprising humor, which makes the Arctic sky feel less unreachable and more like a stage for wonder. Time with Joan leaves you a little wiser, a lot happier, and still looking up.
The Office Angel
Samuele is the energy that keeps Blue Puffin’s operations moving and the mood lifted. Managing the background flow of tours and plans, he balances serious organization with a playful spark. With experience in social projects across continents, he thrives on the unexpected: the crazy adventure, the clash of cultures, the stories that happen when people truly meet. At Blue Puffin, he brings fresh ideas, supports the team, and holds things together — all while making even the busiest days feel lighter.
The Office Angel
Darya is one of the steady forces behind Blue Puffin’s operations — always on the spot, grounded, and present. With exceptional attention to detail and outstanding writing skills that engage, inform, and resonate deeply, she keeps tours flowing. A former guide, she has a special connection to the Arctic. Her happiest place might be a cabin in the woods buried in snow, or a dip in northern waters followed by a bonfire with friends. A psychologist at heart and in love with people, Darya is the secret sauce of the office: part precision, part humor, and just enough magic to keep Blue Puffin running smoothly.
Moments we keep close to heart — and share with you
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