Terms & Conditions

(incl. Cancellation Policy)

If Blue Puffin AS ("Blue Puffin," or "we" or "us" or "our") only intervenes in the services of other independent suppliers (e.g. only bus charter, rent-a-car services, hotel accommodations, etc.), Blue Puffin is only responsible for the mediation of these services, but not for the services themselves. In this case, the Terms & Conditions of that supplier apply. If Blue Puffin is the tour operator, the general Terms & Conditions stated herein take effect.


Trip participants are responsible for understanding the conditions implied in the trip itinerary and selecting a trip which is appropriate to their interests and abilities; for bringing appropriate clothing; for following normal standards of personal hygiene in order to lessen risk of traveler's diseases; for following normal social behavior patterns with fellow trip participants; for acting in an appropriate and respectful manner in accordance with the customs of areas visited; for practicing a harmonic interchange with nature; for completing the itinerary as scheduled (or as adjusted on-site by the tour leader as necessary), including being punctual.

Blue Puffin is not responsible for missed parts of the tour or connections, if participants are late or do not show up.

The participants are responsible for fulfilling passport, visa, customs, device, and health regulations. All disadvantages resulting from non-fulfillment of these regulations are the sole responsibility of the participant.

Blue Puffin shall not be held liable for (A) any damage to, or loss of, property, or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider, and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts, or failures to act, demands, orders, or interposition of any government or any subdivision or agent, thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against Blue Puffin for any such loss, damage, injury, or death.

Blue Puffin only has limited influence on services purchased from other providers.

Terms & Conditions

1. Bases of Rates
All prices and fares are quoted in Norwegian Kroner (NOK). The rates are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge we reserve the right to do so and notification will be given at the time of final invoicing.

2. Reservations, Cancellations, and Refunds
Pre-payment of 100% of the total cost is required at the time you book.

Reservation or payment of any Blue Puffin tour constitutes your acceptance to our Terms & Conditions.

Our Cancellation Policy:

Up to seven (7) days prior to the departure time of the tour, the participant can cancel his/ her reservation any time and full refund will be given, minus 3% of the amount paid, which will be kept by Blue Puffin to cover the payment transaction costs.

From seven (7) days until 24 hours prior to the departure time: 20% cancellation fee of the total cost apply.

From 24 hours prior to the departure time as well as in case the participant does not show up at the beginning of the tour, no refund will be given.

All North Cape Sightseeing tours are adjusted to cruise ship arrival and departure times; if the ship of the participant is delayed, we adjust the departure time accordingly.

In case the participant's ship cannot make port, we retain 10% of the total tour cost to cover a part of our operational cost. Occasionally, a ship cannot make port due to unfavorable weather in the North. To give you an idea: in our 2018 season this happened twice, in winter 2023 once and in our last seasons (2019 and 2022) this did not happen at all; out of about 100 calls each season.

Blue Puffin has no control over the exchange rate that will be calculated for refunds to credit cards and is not responsible for any loss incurred. Please note that refunds by international money transfers may result in additional costs, such as bank fees. These costs are the responsibility of the participant/ client.

Changes of departure dates are only possible by canceling the reserved services and rebooking afterward.

If the participant does not show up at the beginning of the tour, misses a connection or is held incapable to continue the tour, this counts as a cancellation.

Blue Puffin reserves the right to cancel any trip because of inadequate enrollment that makes the trip economically unfeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Blue Puffin cancels a tour prior to departure, you will receive a full refund of monies paid to Blue Puffin. If we cancel the trip in progress, you will receive a pro-rated refund based on time and activities not completed on the excursion. We will not be responsible for any refund for any airline and/ or cruise ship costs.

Leaving an excursion in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of an excursion.

Trip cancellation insurance is strongly recommended and advised.

3. Itinerary Changes
The presented itineraries are subject to modification and change by Blue Puffin without penalty. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent. Blue Puffin tour guides reserve the right to provide travelers with an alternative itinerary if conditions are not appropriate.

We also reserve the right to change the order of activities in any itinerary under the sole discretion of the tour guide and based on operational considerations. The tour guide can also modify, change or eliminate part of the itinerary based on safety/ weather considerations.

Blue Puffin reserves the right to make any member of the tour responsible for unnecessary expenses or losses due to delays or irresponsible actions caused by the participant.

Travel agencies and intermediates are not authorized to change or accept and/ or propose alterations of our programs and Terms & Conditions without our permission.

4. Health Requirements
You must be in a good physical and mental health. Any physical condition requiring special attention, or treatment, must be reported when the reservation is made. Blue Puffin reserves the right to decline to accept any person as a member of any of our tours. Our trip leaders have the right to disqualify anyone at any time during the trip, if they feel the trip member is physically incapable and/ or if a trip member's continued participation will be detrimental to the health, safety, and general welfare of the individual involved or the group. Refunds are not given under such circumstances. Any possible additional expenses for return transfers are the sole responsibility of the trip member.

Because of the fact that hospital facilities for serious problems are often unavailable and evacuation can be prolonged, difficult and expensive, it is that we assume no liability regarding provision of medical care at any time during the trip.

5. Baggage
For safety and because of space limits in vehicles, etc. we recommend you to carry only the necessary equipment with you. All participants are responsible for carrying and taking care of his/her baggage at all times.

Baggage and personal effects are at owner's risk throughout the tour.

6. Insurance
The client must accept full responsibility for insurance up to limits which the client may deem necessary. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which may arise as a result of loss, damage, injury, delay, or inconvenience occurring to the client. We highly recommend that all clients have personal travel insurance. When obtaining travel insurance, the client must ensure the insurer of the type of travel to be undertaken.

Because of the insurance, the participant is not unchained from his/ her obligation to pay cancellation fees to Blue Puffin; he/ she only has devolution rights against the insurance company as mentioned in the Terms & Conditions of the insurance company.

7. Photography
Blue Puffin reserves the right to take photographs and/ or videos, including sound recordings, during the operation of any tour or part thereof, and to use the resulting photography and sound for promotional purposes, leaving the copyrights of this material to our company. By booking a reservation with Blue Puffin, tour members agree to allow their images to be used in such media; travelers who prefer that their image and/ or voice are not be used are asked to identify themselves to their tour guide at the commencement of their trip.